My VMware Users and Roles

latoga’s Guide to My VMware

1. Say Hello to My VMware (Portal)
2. My VMware Quick Overview
3. My VMware Users and Roles
4. My VMware for Most of Us
5. My VMware for the Super Us(er)
6. Some My VMware Gotchas To Be Aware Of

My VMware has only two officially Roles for users (and one default role, user).  Everyone is a user.  Then there is one Procurement User and one Super User.  All the roles associated with the old VMware license portal are gone (i.e., PLA, SLA, SA, RU).

• Super User: A Super User can manage license keys and users on behalf of an account, manage account user permissions, and add or remove users. There can be only one Super User for each account, but the same person may serve as Super User for multiple accounts.
• Procurement Contact: A Procurement Contact is the primary contact for the account, on behalf of the customer organization, for ordering, renewing, and quoting transactions. Although their primary responsibilities can be procurement tasks, the Procurement Contact can also manage license keys and support on behalf of a specific account, and manage account user permissions. There can be only one Procurement Contact for each account, but the same person may serve as Procurement Contact for multiple accounts.

For most companies, the Super User and Procurement Contact may be the same person.  The Super User can change who the Super User and Procurement Contact is at any time from the “Account Summary” screen.

Here is a quick overview of how the old roles from the VMware License portal will migrate to roles within My VMware:

• PLAs become the Super User and Procurement Contact.  If more than one PLA is associated with the account, the last PLA who submitted an order becomes the Super User and Procurement Contact. For large enterprises this could be over ruled as part of the account consolidation (see below), in which case the old PLA will have full access to the folder containing the keys for your Orders.
• SLAs becomes a user with full access to the folders containing the orders you were made SLA for.
• SAs will be granted the ability to open Support Requests on the folders containing the orders you were made SA for.

As part of the My VMware launch, there was also a consolidation of account records within the VMware Orders/Contracts system.  Over the years a single company may have had multiple people (say from different Business Units) buy licenses from VMware.  Each order could have created a separate record in the VMware systems.  My VMware worked to consolidate all these record under the Super User (with some exceptions for larger customers).  As a result, the Super User will be able to see all orders, support contracts, license keys, and Support Requests within their organization. If you were the person who purchased a VMware Product for your team in the past, you will still have the same access to that order and license keys as before.  But the Super User for your company (assuming it’s not you) will also see it.

Full Details in the Knowledge Base:

• Roles in My VMware
• Users and Permissions in My VMware
• Super Users and Procurement Contacts in My VMware
• My VMware Super User Service